Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
customer interaction and conflict-resolution skills to ensure proposed actions are consistent with client’s expectations
literacy skills to:
document installation configuration and security codes
follow component documentation guidelines
present information
negotiation skills to interact with other team members and clients
problem-solving skills to resolve routine installation and configuration issues
technical and decision-making skills to ensure components meet job requirements.
Required knowledge
computer-component installation procedures
current industry-accepted wireless network products
detailed knowledge of wi-fi installation requirements
general understanding of wi-fi systems and wi-fi security considerations
ISP connection protocols
OHS procedures for electrical equipment
wireless network components.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | external organisations individual home owners internal departments small businesses. |
Appropriate person may include: | authorised business representative contract authoriser project manager supervisor system administrator. |
Digital devices may include: | iPad or similar device laptop notebook personal computer personal digital assistant (PDA). |
Wireless network component may include: | PC, notebook or similar wireless adapters wireless router or gateway. |
OHS standards may include: | electrical safety ergonomics in the workplace: correct posture style and adjustments of chair type of desk type of monitor working position length of time in front of computer lighting level placement of light fittings repetitive strain injury (RSI) prevention safe lifting methods ventilation. |
ISP connection properties may include: | default gateway digital subscriber line (DSL) transmission control protocol or internet protocol (TCP/IP) IP address MAC address password subnet mask username. |
Wireless router may include: | G Plus Mimo Wireless Networking - greater range and faster speeds G Plus Wireless Networking - improved speed and coverage G Wireless Networking - shares internet connection wirelessly N Wireless Networking - enhanced speed and coverage N1 Wireless Networking - maximum wireless performance. |
Router configuration properties may include: | ISP password point-to-point protocol over ethernet (PPPoE) router-configuration IP address utility ID. |
Wireless adapters may include: | peripheral component interconnect (PCI) and mini PCI Personal Computer Memory Card International Association (PCMCIA) universal serial bus (USB) card wireless compact flash wireless wide area network (WWAN) PC card. |
Wireless system (wi-fi) may include: | DSL modem internet connections wi-fi network cards wireless network components wireless router. |
Security components may include: | 802.11b clients 802.11g clients 802.11g routers enable encryption MAC-address filtering passphrase passwords pre-shared keys router's configuration utility service set identifier (SSID) wi-fi protected access (WPA) encryption wired equivalent privacy (WEP) encryption. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist